/* Soporte LTELC: misma identidad que ltelc.tech (Figtree, azul noche, azul eléctrico, ámbar) */
:root{
  --bg:#F1F4F7; --surface:#FFFFFF; --ink:#1C2B33; --muted:#5F6B73; --line:#E3E8EC;
  --blue:#0A5BFF; --blue-ink:#0848C9; --navy:#060E1D; --navy-2:#0C1A33; --amber:#FFB547;
  --ok:#0E7A4F; --ok-bg:#E3F5EC; --warn:#9A5B00; --warn-bg:#FFF1D9; --bad:#B42318; --bad-bg:#FDE7E5;
  --font:"Figtree","Segoe UI",system-ui,sans-serif; --r:16px;
  color-scheme:light;
}
*{box-sizing:border-box}
body{margin:0;background:var(--bg);color:var(--ink);font:16px/1.55 var(--font);-webkit-font-smoothing:antialiased}
a{color:var(--blue)}
:focus-visible{outline:2px solid var(--blue);outline-offset:2px;border-radius:6px}
.wrap{max-width:1180px;margin:0 auto;padding-inline:clamp(16px,4vw,32px)}
h1,h2,h3{margin:0;letter-spacing:-.02em;line-height:1.15}
h1{font-size:clamp(1.8rem,3.4vw,2.6rem);font-weight:500}
h1 b{font-weight:800}
h2{font-size:1.3rem;font-weight:700}
.muted{color:var(--muted)}
small{color:var(--muted)}

/* barra superior */
.top{background:var(--navy);color:#EAF0FA;position:sticky;top:0;z-index:20}
.top-in{display:flex;align-items:center;justify-content:space-between;gap:16px;min-height:64px;flex-wrap:wrap}
.brand{display:flex;align-items:center;gap:10px;color:#fff;text-decoration:none}
.brand b{font-weight:800;letter-spacing:.06em}
.brand span{font-size:.85rem;color:#93A3BC;border-left:1px solid #1C2C4A;padding-left:10px}
.top-nav{display:flex;align-items:center;gap:18px;flex-wrap:wrap;font-size:.94rem}
.top-nav a{color:#EAF0FA;text-decoration:none;opacity:.85}
.top-nav a:hover{opacity:1}
.top-nav .who{color:#93A3BC}
.btn-sm{padding:7px 14px;border-radius:999px;box-shadow:inset 0 0 0 1px #2A3B5C}
.main{padding-block:32px 64px}
.foot{padding:24px 0 40px;color:var(--muted);font-size:.86rem}

/* botones y formularios */
.btn{display:inline-flex;align-items:center;justify-content:center;gap:8px;border:0;border-radius:999px;padding:12px 22px;font:600 .98rem var(--font);cursor:pointer;text-decoration:none;min-height:44px;background:var(--blue);color:#fff}
.btn:hover{background:var(--blue-ink)}
.btn.line{background:#fff;color:var(--ink);box-shadow:inset 0 0 0 1px var(--line)}
.btn.line:hover{box-shadow:inset 0 0 0 1px var(--ink)}
.btn.small{padding:8px 14px;min-height:36px;font-size:.88rem}
.card{background:var(--surface);border-radius:var(--r);padding:clamp(18px,3vw,28px);box-shadow:0 1px 0 var(--line)}
.field{display:grid;gap:6px;margin-bottom:16px}
.field label{font-size:.88rem;font-weight:600}
.field .hint{font-size:.82rem;color:var(--muted)}
input[type=text],input[type=email],input[type=password],input[type=search],select,textarea{font:inherit;width:100%;color:var(--ink);background:#F7F9FB;border:1px solid var(--line);border-radius:12px;padding:11px 13px}
input:focus,select:focus,textarea:focus{outline:none;border-color:var(--blue);background:#fff}
textarea{min-height:140px;resize:vertical}
input[type=file]{font:inherit;font-size:.9rem}
.grid2{display:grid;grid-template-columns:1fr 1fr;gap:0 16px}
.hp{position:absolute;left:-9999px;width:1px;height:1px;overflow:hidden}
@media (max-width:640px){.grid2{grid-template-columns:1fr}}
.flash{padding:12px 16px;border-radius:12px;margin-bottom:18px;font-weight:500}
.flash-ok{background:var(--ok-bg);color:var(--ok)}
.flash-error{background:var(--bad-bg);color:var(--bad)}

/* prioridad elegible */
.prio{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:10px}
.prio label{display:flex;gap:10px;align-items:flex-start;padding:12px 14px;border-radius:12px;background:#F7F9FB;border:1px solid var(--line);cursor:pointer;font-weight:400}
.prio label b{display:block;font-size:.92rem}
.prio label span{font-size:.8rem;color:var(--muted)}
.prio input{margin-top:4px}
.prio label:has(input:checked){border-color:var(--blue);background:#EEF3FF}
@media (max-width:640px){.prio{grid-template-columns:1fr}}

/* portada pública */
.hero{display:grid;grid-template-columns:minmax(0,1.3fr) minmax(0,1fr);gap:24px;align-items:start}
.hero-side{display:grid;gap:16px}
.side-box{background:var(--navy);color:#EAF0FA;border-radius:var(--r);padding:22px}
.side-box h2{color:#fff;font-size:1.05rem;margin-bottom:8px}
.side-box p{margin:0 0 10px;color:#B8C4D6;font-size:.94rem}
.side-box a{color:#7FA6FF}
.steps{margin:0;padding:0;list-style:none;display:grid;gap:10px;counter-reset:s}
.steps li{counter-increment:s;display:flex;gap:10px;font-size:.92rem;color:#B8C4D6}
.steps li::before{content:counter(s);width:24px;height:24px;border-radius:50%;background:#1C2C4A;color:#fff;display:grid;place-items:center;font-size:.78rem;flex:none}
@media (max-width:900px){.hero{grid-template-columns:1fr}}
.lead{color:var(--muted);margin:10px 0 24px;max-width:46em}
.from-app{margin:14px 0 0;padding:10px 14px;border-radius:12px;background:#EEF3FF;color:var(--blue-ink);font-size:.92rem}
.done{text-align:center;max-width:620px;margin:20px auto}
.done .num{display:inline-block;font-size:1.6rem;font-weight:800;letter-spacing:.04em;background:var(--navy);color:#fff;border-radius:14px;padding:10px 20px;margin:16px 0}

/* chips */
.chip{display:inline-block;font-size:.76rem;font-weight:700;padding:3px 10px;border-radius:999px;white-space:nowrap}
.st-nuevo{background:#E7EEFF;color:var(--blue-ink)}
.st-abierto{background:#EDE7FF;color:#5B3CC4}
.st-esperando{background:var(--warn-bg);color:var(--warn)}
.st-resuelto{background:var(--ok-bg);color:var(--ok)}
.st-cerrado{background:#EEF0F2;color:var(--muted)}
.pr-urgente{background:var(--bad);color:#fff}
.pr-alta{background:var(--bad-bg);color:var(--bad)}
.pr-normal{background:#EEF0F2;color:var(--ink)}
.pr-baja{background:#F4F6F8;color:var(--muted)}
.sla{font-size:.76rem;font-weight:600;white-space:nowrap}
.sla.late{color:var(--bad)} .sla.soon{color:var(--warn)} .sla.ok{color:var(--muted)}

/* panel: resumen y bandeja */
.kpis{display:grid;grid-template-columns:repeat(5,minmax(0,1fr));gap:12px;margin:18px 0}
.kpi{background:#fff;border-radius:14px;padding:14px 16px;box-shadow:0 1px 0 var(--line);text-decoration:none;color:var(--ink)}
.kpi b{display:block;font-size:1.8rem;font-weight:700;line-height:1.1;font-variant-numeric:tabular-nums}
.kpi span{font-size:.84rem;color:var(--muted)}
.kpi.alert b{color:var(--bad)}
@media (max-width:820px){.kpis{grid-template-columns:repeat(2,minmax(0,1fr))}}
.toolbar{display:flex;flex-wrap:wrap;gap:8px;align-items:center;justify-content:space-between;margin-bottom:12px}
.tabs{display:flex;flex-wrap:wrap;gap:6px}
.tabs a{padding:7px 14px;border-radius:999px;background:#fff;color:var(--ink);text-decoration:none;font-size:.88rem;font-weight:500;box-shadow:inset 0 0 0 1px var(--line)}
.tabs a.on{background:var(--navy);color:#fff;box-shadow:none}
.search{display:flex;gap:8px}
.search input{width:240px;padding:8px 12px}
.table-wrap{overflow-x:auto;background:#fff;border-radius:var(--r);box-shadow:0 1px 0 var(--line)}
table.list{width:100%;border-collapse:collapse;font-size:.92rem;min-width:860px}
.list th{text-align:left;font-size:.74rem;text-transform:uppercase;letter-spacing:.06em;color:var(--muted);font-weight:700;padding:12px 14px;border-bottom:1px solid var(--line)}
.list td{padding:12px 14px;border-bottom:1px solid var(--line);vertical-align:top}
.list tr:last-child td{border-bottom:0}
.list tr.row{cursor:pointer}
.list tr.row:hover td{background:#F7F9FB}
.list .subj{font-weight:600;color:var(--ink);text-decoration:none}
.list .num{font-variant-numeric:tabular-nums;color:var(--muted);white-space:nowrap}
.empty{padding:40px;text-align:center;color:var(--muted)}

/* ticket */
.tk{display:grid;grid-template-columns:minmax(0,1fr) 320px;gap:20px;align-items:start}
@media (max-width:900px){.tk{grid-template-columns:1fr}}
.tk-head{margin-bottom:16px}
.tk-head .meta{display:flex;flex-wrap:wrap;gap:8px;align-items:center;margin-top:8px;font-size:.88rem;color:var(--muted)}
.thread{list-style:none;margin:0 0 18px;padding:0;display:grid;gap:12px}
.msg{background:#fff;border-radius:14px;padding:16px 18px;box-shadow:0 1px 0 var(--line);border-left:4px solid #CBD5E1}
.msg-staff{border-left-color:var(--blue);background:#F5F8FF}
.msg-note{border-left-color:var(--amber);background:#FFF8EA}
.msg-system{border-left-color:var(--muted)}
.msg-head{display:flex;justify-content:space-between;gap:10px;flex-wrap:wrap;font-size:.86rem;margin-bottom:8px}
.msg-head span{color:var(--muted)}
.msg-body{white-space:normal;overflow-wrap:anywhere}
.files{list-style:none;margin:10px 0 0;padding:0;display:flex;flex-wrap:wrap;gap:8px}
.files li{font-size:.86rem;background:#F1F4F7;border-radius:8px;padding:5px 10px}
.side h3{font-size:.78rem;text-transform:uppercase;letter-spacing:.08em;color:var(--muted);margin:0 0 10px}
.side .card+.card{margin-top:14px}
.kv{display:grid;grid-template-columns:auto 1fr;gap:6px 12px;font-size:.9rem}
.kv dt{color:var(--muted)}
.kv dd{margin:0;overflow-wrap:anywhere}
.reply-tools{display:flex;flex-wrap:wrap;gap:12px;align-items:center;justify-content:space-between}
.check{display:flex;gap:8px;align-items:center;font-size:.9rem}